At Ultimate Pinball Shop, we are dedicated to providing exceptional service and ensuring customer satisfaction. Due to the specialized nature of pinball machines and arcade equipment, our cancellation policy is as follows:

1. Order Cancellation

  • Within 24 Hours: Orders may be canceled within 24 hours of purchase for a full refund. Cancellations must be submitted in writing via email to info@ultimatepinballshop.com.
  • After 24 Hours: Cancellations requested after 24 hours may be subject to a restocking fee of up to 25% of the purchase price, in addition to any shipping and return shipping costs incurred.

2. Pre-Order Deposits

  • Non-Refundable: Deposits for pre-ordered items are non-refundable, including situations involving manufacturer production delays or other unforeseen circumstances.
  • Application of Deposits: Deposits may be applied toward other products or future purchases at the discretion of Ultimate Pinball Shop.

3. Refusal of Delivery

  • Customer Responsibility: If a customer refuses delivery of an item, they are responsible for all freight charges and restocking fees.
  • Refunds: Refusal to accept delivery will result in a refund of 50% of the purchase price, minus applicable shipping and storage costs.

4. Custom or Personalized Orders

  • Final Sale: Custom, personalized, or special-order items cannot be canceled once production or preparation has begun and are considered final sale.

5. How to Cancel

Note: This cancellation policy is subject to change without prior notice. Please review the policy periodically for any updates.